Policies / Disclaimer

Confidentiality & Privacy I fully respect your privacy, and any information you provide me and any subsequent notes I take regarding your health or personal information will be taken in the strictest confidence and will not be shared under any circumstances without your consent first.

Disclaimer & Health Policy The information provided on this website is for general information and is not a substitute for professional advice or care by a qualified doctor.  If you are unsure or have any concerns regarding your health please seek advice from your GP, prior to receiving a massage.  In addition, please inform me of any health conditions when you fill out your ‘Consultation form’. In particular if you may be pregnant or have any contagious or infectious skin conditions please do let me know prior to your massage.  

Covid-19 Policy The following measures in line with government regulations I hope will give you reassurance during these uncertain times of Covid-19, to help keep you safe.

  • On arrival your temperature will be checked using a contactless infrared thermometer.
  • I'll be wearing a face shield and face mask during your massage at all times.
  • You will be expected to wear a face mask on arrival.
  • Hand sanitiser will be available. 
  • Massage table covering and towels will all be cleaned as always.
  • Clinic room will be ventilated. 
  • All surfaces will be cleaned prior to your appointment.

Security & Payment Methods Within my clinic I use a ‘Square Up Reader’ contactless payment device. Which accepts Chip and PIN cards, contactless cards and mobile devices for Apple Pay and Google Pay.  The company ‘Square Up’ have PCI compliance, a worldwide Payment Card Industry Data Security Standard, to help businesses process card payment securely.  Please read the following link for further information regarding the security of your data.

https://squareup.com/gb/en/security

Cancellation Policy Please notify me 24 hours prior to your scheduled appointment of any cancellations, in order to avoid the full charge of your massage.  If you fail to attend your massage without notice, the full massage fee is payable.  I reserve the right to terminate a session in the event of abusive or inappropriate behaviour.  Please arrive on time, if you are late I will endeavour to give you your full booking time, however this may not always be possible.